User Inbox
Also loosely referred to as ‘User Inbox Queries’, offers API that bank users can use to enquire about the status of raised service requests. Based on the request status, users are able (allowed) to perform further actions (operations) on the request. A few sample operations allowed could be view, approve, reject, submit, or delete.
The API query parameters are used to fetch service request records. The following query parameters are supported for the User Inbox to query on:
|
Parameter Name |
Remarks |
|---|---|
|
Customer ID or Account No or Transaction ID |
The customer reference, the account reference or the transaction reference to query |
|
Request Type |
Returns all service request created for this request type |
|
Approval Status |
Returns all service requests whose status is the same as this parameter value. For example, draft, submitted, pending approval, approved, or rejected |
|
Service Request ID |
Returns the exact request identified by the parameter value |
|
Start Date |
All Service requests created from this date are fetched |
|
End Date |
All Service requests created till this date are fetched |
|
Action Taken |
Allows the logged-in user to fetch the service request for which the action (operation) has been performed as the parameter value. For a Maker role, the possible action is ‘Created’, and for the checker role, the possible actions are ‘Rejected’ or ‘Approved’.
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