Introduction to Telephone Banking - Syntellac

Members do their phone banking through IVR interface. Members login to Interactive Voice Response (IVR) using their 16-digit member card number (PAN login) and password (PAC). The member card PAN gives them access to all of their membership accounts created under the umbrella of the member’s unique CIF.

All the IVR call flow uses web service (XML) messaging for processing requests and responses. Web service in Temenos Transact will be handled through TWS (Temenos Web Service).

Through IVR following functions can be performed:

• Access authentication with PAN and PAC
• Find memberships list
• Account list
• Saving account transactions
• Chequing account transactions
• Listing of stop payment details
• Foreign currency exchange rates
• List of bill payment vendor categories
• List of stop payments
• List of other membership account list
• List of demand account rate
• Transfer funds
• Bill payment transactions
• Create or cancel stop payments
• List of term account interest rate
• Create or delete vendor
• List of future dated payments
• Cancellation of future dated bill payment
• Card lost via IVR
• Change PAC via IVR
• Funds transfer via IVR
• Account to account transfer list
• List bill payment vendor list
• Cancel bill payment
• List of exchange rate
• List based on cheque amount
• List based on cheque number
• List based on deposit amount
• List last loan payment information
• List loan rates details
• List restriction type
• List return balance date
• List statement record list
• Funds transfer to LOC account
• Contribution to register product
• Activate dormancy account
• Card activation

Click here to understand the terms and abbreviations used in this module.