Business Enrollment

Use the feature to enroll your business into the banking application to view and manage your accounts online. The enrollment feature is for existing business customers of the bank who do not have any login credentials to access the accounts online. After you enroll into online banking and create a username and password combination, you can sign in to the banking application from a computer, mobile device, or a tablet as applicable to access all your eligible accounts.

An authorized user can choose the services for the virtual company (contract) or individual business entities based on the nature of the service contract the user has with the Financial Institution (FI)/Bank. The application authenticates such users before allowing them to proceed with the enrollment. An authorized user (business owner) can enroll in business banking only after the authorized person has already connected with the bank and the bank has created and set up the business accounts. The bank verifies the authorized person details in the core banking system (Transact), and then only the authorized person can self-enroll.

Menu path: On the sign in screen, click Enroll/Activate.

Enroll Business

To enroll business, follow these steps:

1. On the sign in screen, click Enroll/Activate. This navigates to legal entity screen.
   
2. Click Enroll Now.
   
   
3. Select the legal entity from the drop-down list. The application displays the screen to select the enrollment option.
   
   
4. On the Select an enrollment option screen, click Business Banking.
   
   
5. Enter the following details as a proof of identification. Make sure that you enter valid data. All fields are mandatory.
1. Enter the first name.
2. Enter the last name.
3. Enter your date of birth in MM/DD/YYYY format.
4. Enter your nine-digit Social Security Number (SSN)/National Identification Number.
5. Click Continue. The Continue button is enabled only if all valid details are entered.
   
   
6. The application displays the screen to enter the company details and verify. All fields are mandatory.
   
   1.  Follow any one of the following methods:
      • Method 01: Enter the CIF Number.
      • Method 02: Enter the Registered company name and Tax Identification Number.
   2. Click Continue. The Continue button is enabled only if the required values are entered.
      
   
7. The application verifies the information with the information stored in the core banking system (Transact) to ensure the following:
   • A business customer is already created and set up.
   • The person who is trying to enroll is an authorized person associated with the business.
   • If the details do not match with the records available with the bank, the application displays an appropriate message to contact the bank for assistance in enrolling the business.
     
8. If the verification is successful, complete the second factor of authentication for security reasons.
9. After the code is successfully verified, the application displays the screen to verify the company and business accounts details.
   • Company Details: Company Name, Tax ID, and Customer ID Number.
   • Business Accounts: The list of applicable business accounts with the company with details such as account name, account number, and account type. Select the required accounts for which you want the online banking facility.
   • Click Continue.
     
     
10. The application provides an option to add another company in the enrollment flow and displays a screen asking if you want to add another company. Adding another company in the enrollment flow allows for an aggregation of multiple companies by which business users can have a combined view of the accounts associated with multiple companies and be able to centrally manage the users, authorizations, and beneficiaries for the two companies.
    • Click Yes if you want to add another company. The application navigates to the company details screen where you will enter the details of the aggregated business entity.
    • Click No to continue the enrollment flow.
      
      
11. The application displays the Domain Details screen. Do the following:
    1. Domain Name: The domain name or the company name is pre-populated in the field if you have not aggregated multiple companies. If you are enrolling for multiple businesses, then you must enter the contract name.
    2. Select the Service from the list (for example, SME Online Banking). The domain types are configurable.
    3. Select the Default Role from the list. By default, Administrator role is selected on selecting the service. The roles are configurable through Spotlight application.
    4. Click Continue. The button is enabled only after a service is selected.
       
12. The application displays the Select Features screen. The services are applicable to all the added accounts and detailed services can be managed using the approval matrix after enrollment.
    • All Available Services: Clear or select the required services from the list of available services as required. By default, all the services are selected.
    • Default Services: The list of default or mandatory services that are available to all businesses enrolling for online banking access and are applicable to all selected accounts.
      
    • Add New Company: Click to add a new company.
    • Click Continue.
      
      
13. The application displays the submit application screen where you can review the details that you have entered so far.
    
    
    • User Details: Displays the full name, date of birth, and the social security number.
      
    • Contract Details:
      • Click the down arrow to view and edit the account details.
      • Displays the contract name, service, and default role. Click Edit to modify the details as required.
        
    • Selected Services: Click Edit to modify the details as required.
    • Click Submit. It is understood that the user has read and accepts all the terms and condition before submitting the application.
      
      
14. The application displays an acknowledgment screen with a unique reference number depending on the auto approval option for business enrollment (approval configuration set up in the Spotlight application). Accordingly, an email is triggered to your email address with instructions.
    • Acknowledgment message:
      • Auto approval: If this method is enabled, the acknowledgment screen shows the message, "Your application for enrollment is submitted successfully. You will receive an email with instructions to set up your credentials".
      • FI/Bank approved: If this method is enabled, the acknowledgment screen shows the message, "Your application for enrollment is submitted successfully. You will receive an email with further instructions after the verification is complete".
        
    • The following details are displayed on the acknowledgment screen:
      • User details
      • Company details
      • Business accounts
      • Selected services
        
    • Click Back to Login to go to the sign in screen.
      

Configuration

Enrolling capability

Providing the enrollment capability to retail and business banking is managed in the Spotlight application.

Enrollment status

A user's enrollment status is visible in the Spotlight application. In case the user has not enrolled yet, the bank employee has an option to send an enrollment link to the business user.  

Auto approval option

The auto approval option for business enrollment approval is configured in the Spotlight application - Configurations > Business Configurations > Business Banking Configurations.

• Configuration name: Business Enrollment Approvals
• This configuration allows the FI to choose whether they want to auto-approve all business enrollment requests from the business banking application or want to review them before approving them and creating a company.
• The application indicates the current configuration that is enabled.
• The user has only one action, choose whether to enable or disable the approval flow. On selecting the action, the application asks for confirmation to change the approval flow.
• For the out-of-the-box application, the default setting is auto-approval.

Type of organization

The list items (SME Online Banking, Sole Proprietor, Partnership, Trust and more) are configurable in the Spotlight application.

Role in the company

The list items (Administrator, Authorizer, and more) are configurable in the Spotlight application.

Integration

This feature is integrated with Temenos Transact.

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APIs

The following APIs are shipped as part of this feature. For the complete list of APIs with more information, see Experience APIs documentation.

API	Description
getBusinessTypes	Fetches the list of supported business types.
getCompanyAccounts	Fetches the company details and accounts after OTP verification.
getCompanyDetails	Fetches the company details for business enrollment from Spotlight.
getDbxOrganizationDetails	Fetches the organization details based on search.
createOrganization	Creates an organization in DBX. Additionally, the address, owner, accounts and membership data can also be created.
getBusinessTypeRoles	Fetches the roles/groups which are associated with the specific business-type.
getAllAccounts	Fetches all matching accounts based on the search criteria.
getAllFeatures	Fetches the list of services/features at the FI Level.
AccountType	Fetches the list of account types.
checkIfCompanyExists	Checks for authorized signatory and company availability in DBX.
fetchAuthorizedSignatories	Fetches authorized signatories of a company.
updateOrganizationStatus	Rejects the organizations which are pending for approval.
enrollOrganization	If the business enrollment is auto approved and virtual company creation is successful, email is triggered to all the authorized signatories associated with the Customer ID.
getListOfOrganizationsByStatus	Fetches the list of organizations which are pending for approval.
getOrganizationBusinessTypeSignatories	Fetches the signatory types associated with the organization’s business type.
IsEmailLinkActive	Confirms whether the email link is active or not.
SetOrgEmployeePassword	Sets up a user name and password.
updateOrganization	Updates the details of an organization.
verifyOTPPreLogin	Validates and verifies the OTP passed in from the application for the given pre-login scenario like reset password or user enrollment.
requestEnrollOTP	Initiates the SCA process or fetches additional parameters required to initiate the SCA process. This service is invoked in pre-login flows like password reset and user enrollment.
createOrganization	Creates an organization for the business user in the application.
getCustomerTermsAndConditionsPreLogin	Fetches the terms and conditions of business enrollment.
getDbxOrganizationDetails	Fetches the organization details based on ID, email, and name.