Frequently Asked Questions and Help

Use the feature to view the frequently asked questions and appropriate answers related to the banking domain. These FAQs assist a user in performing various activities across the application.

Menu path: Side menu > About Us > FAQs (or) Help on the top menu

Alternatively, you can click FAQs from the footer of the login page and any page displayed after you sign in to the application.

Click Help on the top menu for contextual FAQs that help to complete your intended activity. For example, if the user clicks Help from a page in the Profile Management module, profile management related FAQs are displayed.

The FAQs are grouped by categories based on the various activities that can be performed in the application. The available FAQ categories are:

• Accounts
  • Login
  • Account Activity
  • Statements and Documents
  • Security
• Transfers and Pay
  
  • Transfers
  • Bill Payments
  • Pay a Person
  • Cards
• Settings
  • Profile Management
  • Alerts and Communication

Use the search option to get the required questions. Enter the search criteria such as Name, Bank, Account Type etc. The application displays the matching results.

Configuration

The FAQs are fetched from the Spotlight application.